Payment Policy for Luxmavel Footwear

Effective Date: January 6, 2025

At Luxmavel Footwear, we are committed to providing a seamless and secure payment process to enhance your shopping experience. This Payment Policy outlines the accepted payment methods, processing procedures, and measures we take to protect your financial information. By making a purchase on luxmavel.com, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

To ensure convenience and flexibility, we accept the following payment methods:

  • Credit/Debit Cards:

    • Visa, MasterCard, American Express, and Discover.
    • Payments are processed securely via our trusted payment gateways.

  • Digital Wallets:

    • PayPal, Apple Pay, and Google Pay for fast and secure transactions.

  • Gift Cards:

    • Luxmavel-issued gift cards can be applied to your purchase during checkout for full or partial payment.

  • Buy Now, Pay Later (Coming Soon):

    • We are in the process of introducing installment payment options to make luxury footwear more accessible to all.

2. Payment Processing

Payments are processed securely to ensure a smooth and reliable transaction experience:

  • Authorization: When you place an order, your payment method will be authorized to confirm funds availability.
  • Completion: Your payment will be charged once the order is confirmed and prepared for shipment.

You will receive an order confirmation email with the payment summary and details once the transaction is successful.

3. Secure Transactions

Luxmavel Footwear prioritizes the security of your payment information. We employ industry-standard security practices to protect your financial data:

  • Encryption: All sensitive data, such as credit card details, is encrypted using Secure Socket Layer (SSL) technology to safeguard it during transmission.
  • PCI Compliance: We partner with PCI-compliant payment processors to ensure the highest level of data protection.
  • No Card Storage: For your safety, we do not store credit card information on our servers.

We recommend using strong passwords and avoiding public networks when completing transactions for added security.

4. Order Verification and Billing Information

To prevent fraudulent activities and ensure smooth payment processing:

  • The billing address provided during checkout must match the address registered with your payment provider.
  • Large or flagged transactions may require additional verification, and our customer support team may contact you for further details.

If your payment is declined, please:

  1. Verify that all payment details are entered correctly.
  2. Check with your bank or payment provider for any issues.
  3. Contact our customer support team at info@luxmavel.com for assistance.

5. Refunds and Returns

Refund Policy:

  • Refunds for eligible returns will be processed back to the original payment method within 7–10 business days after the returned item is received and inspected.
  • Refund times may vary depending on your financial institution.

Order Cancellations:

  • Orders may be canceled before processing. If your order has already shipped, you will need to follow our Return Policy to request a refund.

To request a refund or cancel an order, contact us at info@luxmavel.com or (518) 862-1860.

6. Taxes and Fees

  • Sales Tax: Applicable sales tax will be calculated at checkout based on your shipping address.
  • International Orders: For international purchases, additional customs duties, import taxes, or fees may apply. These charges are the responsibility of the customer and are not included in the order total.

7. Payment Issues and Disputes

If you experience any payment issues, such as duplicate charges or errors, please contact us immediately.

  • Contact Support: Provide your order number and payment details by emailing info@luxmavel.com.
  • Resolution Time: Most payment issues are resolved within 3–5 business days.

For unauthorized charges, contact your financial institution directly to dispute the transaction.

8. Changes to This Payment Policy

Luxmavel Footwear reserves the right to update this Payment Policy to reflect changes in our services or payment options. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

9. Contact Us

For questions, concerns, or assistance with payments, please contact us:

  • Email: info@luxmavel.com
  • Phone: (518) 862-1860
  • Website: luxmavel.com
  • Address: 16 Vanessa Ct, Albany, New York (NY), USA

Thank you for choosing Luxmavel Footwear. We are committed to providing a secure, reliable, and enjoyable shopping experience!