Shipping Policy for Luxmavel Footwear

Effective Date: January 6, 2025

At Luxmavel Footwear, we are committed to delivering your purchases quickly, securely, and reliably. This Shipping Policy outlines the methods, timelines, and terms related to shipping your orders placed on luxmavel.com. By making a purchase, you agree to the terms outlined below.

1. Shipping Methods and Rates

We offer multiple shipping options to meet your needs:

  • Standard Shipping:

    • Delivery Time: 5–7 business days
    • Best for affordable and reliable delivery.

  • Expedited Shipping:

    • Delivery Time: 2–3 business days
    • Perfect for faster delivery without paying for overnight shipping.

  • Overnight Shipping:

    • Delivery Time: 1 business day (orders must be placed before 12 PM EST).
    • Ideal for urgent orders or special occasions.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

  • Free Shipping:
    • Available for domestic orders over $150.
    • Applies to Standard Shipping only.

2. Order Processing Times

  • Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
  • Cut-off Time: Orders placed after 12 PM EST will be processed on the next business day.
  • Delays: During peak seasons (e.g., holidays, sales events), processing times may be slightly extended.

Pre-Orders and Backorders

  • If your order contains pre-ordered or backordered items, you will be notified via email with an estimated shipping date.
  • Your entire order may be held until all items are available, unless requested otherwise.

3. Delivery Timelines

Delivery times vary based on your chosen shipping method and destination:

Domestic Shipping (United States)

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day

International Shipping

  • Delivery Time: 7–14 business days, depending on the destination and customs processing.

4. International Shipping

We ship to select international destinations.

  • Customs and Duties: Customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the order total at checkout.
  • Customs Delays: Delivery times may vary based on customs clearance processes in your country. Luxmavel Footwear is not responsible for delays caused by customs.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor the shipment’s progress.

  • Tracking Activation: Tracking details may take up to 24 hours to update after shipment.
  • Missing Tracking Information: If you do not receive tracking details within 48 hours, please contact us at info@luxmavel.com.

6. Delivery Issues

If you experience any issues with your delivery, please notify us immediately so we can assist you:

  • Lost Packages: If your package is confirmed as lost during transit, we will issue a replacement or refund.
  • Damaged Items: If your order arrives damaged, please provide photos of the item(s) and packaging within 7 days of delivery.
  • Delayed Deliveries: While we work with trusted carriers, occasional delays due to weather, holidays, or other factors may occur. We appreciate your patience in such situations.
  • Incorrect Address: Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.

7. Returns Due to Failed Delivery

If your order is returned to us due to delivery failure (e.g., unclaimed package, incorrect address):

  1. We will contact you to confirm the correct address.
  2. You may choose to have the package reshipped (additional shipping fees will apply) or request a refund (minus the original shipping cost).

8. Changes to This Shipping Policy

Luxmavel Footwear reserves the right to update this Shipping Policy as needed. Changes will be posted on this page with the revised effective date. Please review this policy periodically to stay informed about our shipping practices.

9. Contact Us

For any questions or concerns related to shipping, please contact us:

  • Email: info@luxmavel.com
  • Phone: (518) 862-1860
  • Website: luxmavel.com
  • Address: 16 Vanessa Ct, Albany, New York (NY), USA

We value your trust and are dedicated to ensuring a smooth and reliable delivery experience. Thank you for choosing Luxmavel Footwear!