Refund and Returns Policy for Luxmavel Footwear

Effective Date: January 6, 2025

At Luxmavel Footwear, we want you to be completely satisfied with your purchase of our premium footwear, including High Heels, High Heel Sandals, Wedge Sandals, and Low Heel Sandals. If for any reason you are not satisfied with your order, we offer a clear and simple return and refund policy to ensure your peace of mind.

Please carefully read our Refund and Returns Policy below. By purchasing from Luxmavel Footwear, you agree to the terms outlined here.

1. Eligibility for Returns

We accept returns for products purchased from Luxmavel Footwear within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • Product Condition: Items must be in new, unworn, and unused condition, with all original packaging, tags, and labels attached.
  • Receipt or Proof of Purchase: You must provide proof of purchase, such as the order confirmation or receipt.
  • Exclusions: We do not accept returns or exchanges on items that have been worn, damaged, or altered in any way. We also cannot accept returns on gift cards, sale items, or customized products.

If the return does not meet these criteria, we may not be able to process the return or issue a refund.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at info@luxmavel.com or by phone at (518) 862-1860. Please provide your order number and details of the item(s) you wish to return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to send the item back.
  3. Packaging: Carefully pack the items in their original packaging (if available) to prevent damage during return shipping. The items must be returned with all accessories, tags, and documentation.
  4. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or defective items).
  5. Return Address: Returns should be sent to the following address:
    • Luxmavel Footwear
    • 16 Vanessa Ct Albany, New York (NY)
    • Zip Code: [insert zip code]

3. Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved:

  • Refund Method: The refund will be issued to the original payment method used during the purchase. If you paid by credit card, it may take up to 5-10 business days for the credit to appear on your statement, depending on your bank’s processing times.
  • Restocking Fee: We do not charge a restocking fee for standard returns. However, if the returned items are in poor condition, a partial refund may be issued.
  • Shipping Costs: Shipping fees are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted from your refund.

4. Exchanges

We are happy to offer exchanges for the same item in a different size or color, subject to availability. To exchange an item:

  1. Initiate Return: Follow the return process outlined above to return your original purchase.
  2. Place a New Order: For the exchange item, please place a new order on our website at luxmavel.com.
  3. Shipping Fees: The customer is responsible for return shipping fees, but we will cover the shipping costs for sending the exchanged item back to you.

If you would like to request a different product, you will need to initiate a return and place a new order separately.

5. Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described, please contact us immediately at info@luxmavel.com. We will provide you with a pre-paid return label for the defective item and offer you a full refund or replacement at no additional cost.

To ensure the best service, please provide the following details when reporting a defective or damaged item:

  • A description of the issue.
  • Photographic evidence showing the damage or defect.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift Cards: These are non-returnable and non-refundable.
  • Sale or Discounted Items: All items marked as final sale are not eligible for returns, exchanges, or refunds.
  • Personalized or Custom Items: Products that are customized or made to order cannot be returned.

7. Late or Missing Refunds

If you have not received your refund within the expected time frame, please first check with your bank or credit card provider, as they may take additional processing time.

If you’ve done this and still have not received your refund, please contact us at info@luxmavel.com or (518) 862-1860.

8. Customer Service

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please do not hesitate to contact our customer service team:

We are committed to ensuring your complete satisfaction with every purchase. Thank you for choosing Luxmavel Footwear for your premium footwear needs!